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    Power Monitoring Expert 9.0 - Enable JavaScript Error in Web Applications

    Issue:
    When navigating to the Power Monitoring Expert Web Applications, the login field does not display and the following error is shown:

    "The login cannot proceed because JavaScript is not fully enabled in the browser. Enable Javascript and try starting the Web Applications again."



    Product Line:
    Power Monitorin Expert 9.0

    Environtment:
    Web Applications

    Cause: 
    Power Monitoring Expert 9.0 comes installed with HTTPS enabled and confiugred. In order to do this, a Self Signed Certificate is created during install, however certificates are generally rejected by most browsers so a customer may opt to install a certificate from a Certificate Authority. This certificate is tied to a fully qualified domain name rather than just the server name (i.e. https://mypmeserver.mydomain.com) where as PME by default is setup just to use the server name (i.e. https://mypmeserver/). This missmatch between the fully qualified domain name of the SSL certificate and the server name configured in the PME databases is what causes the JavaScript error. 

    Resolution:
    In order for the Web Applications to work, there are two locations in the PME databases that need to be updated with the fully qualified domain name. 

    *Warning: Irreparable database damage can occur. This procedure should only be performed by users familiar with SQL Server Management Studio. Databases should be backed up prior to performing this procedure.*

    Application Modules Database update
    1. Open SQL Server Management Studio and connect to the PME instance. 
    2. Navigate to Databases -> ApplicationModules -> Views
    3. Right-click on Configuration.ConfigurationSettings and selectEdit Top 200 Rows 4.
    4. Find the entry in the result set with the following values:
      1. ItemType = Web Framework
      2. Item = Server
      3. Key = LocalServerAddress 
    5. Update the Value column so that the value matches the fully qualified domain name that is listed in the SSL certifiate (i.e. https://mypmeserver.mydomain.com)
    ION_Network Database update 1.
    1. Navigate to Databases -> ION_Network -> Views
    2. Right-click on dbo.vCFG_ConfigItems and select Edit Top 200 Rows
    3. Find the entry in the result set with the following values:
      1. Module = Reporting
      2. Category = General Settings
      3. Item = WebServiceUrl
    4. Update the Value column so that the value includes the fully qualified domain name that is listed in the SSL certifiate. (i.e. https://mypmeserver.mydomain.com/ionreportdataservice/ReportDataService.asmx)
    Once the two database fields have been updated, close out of SQL Server Management Studio, restart the four ION Application Modules services and restart IIS. 

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