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    Why is the TMH2GDB not connecting to the M221?


    Answer
    Issue:
    Getting an incompatible device error.

    Product Line:
    TMH2GDB V1.0
    M221 

    Resolution:
    The firmware needs to be updated
    If the value in %SW185 is 100hex, the unit must be exchanged as it is not possible to update the firmware in the field. 
    If %SW185  = 0103 you can upgrade the firmware.  Follow the instruction in the TMH2GDDB user manual attached below
     

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