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    SmartConnect Smart-UPS loses connectivity with the cloud after a period of time.

    Issue:
    SmartConnect Smart-UPS loses connectivity with the cloud after a period of time.

    The symptoms are
    • Status page in SmartConnect Portal shows "Communications Lost" for the device.
    • UPS LCD Display shows SmartConnect status as "SC.4" or "Contacting" depending on the device type.

    Product Line:
    SmartConnect Smart-UPS

    Environment:
    SmartConnect Smart-UPS running firmware 3.2

    Cause:
    Firmware 

    Solution:
    Reboot the network interface of the Smart-UPS per the instructions in FAQ FA322105. Once communications has been re-established with the cloud upgrade the firmware to version 3.5.
    The firmware upgrade to version 3.5 is required in order to continue to use the SmartConnect service with your device. 

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