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    SmartConnect login reports "Application Error" "Sorry something has gone wrong!".

     Issue:
    When logging into SmartConnect Portal an error is received 


    Product:
    SmartConnect Portal

    Environment:
    Web interface SmartConnect@apc.com

    Cause:
    Error

    Solution: 

    To correct log into the SmartConnect account and add company name to the user profile
     
    • Log into SmartConnect.apc.com
    • Go to My Profile
    • Go to My Company
    • Add company name
    • Click Update at the bottom of the web page
    • Log out of SmartConnect and log back in
      
     
     

    If the above does not resolve the issue please gather
    • Product ID
    • Product Key
    • Model number
    • Serial number
    • Screenshot of the error
    • E-mail address associated with the account
    and contact Schneider Electric Technical Support. Contact information for Technical Support will be found at this link http://www.apc.com/us/en/support/contact-us/Schneider

     

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