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    Failed loading translator DLL

    Issue
    All Micorlogic Trip units have stopped communicating in PME. The following errors can be seen in SystemLog:

              
              Transaction error. Device: 'SWBD_EDB.PNL_ELB_EHB'. Client: 'IONSERVICES.OHCOLAPP0999'. Reason: 'Failed loading translator DLL.'

    Product Line
    Power Monitoring Expert (any version)

    Environment
    Translator DLL file

    Cause
    The xlMicrologic.dll translator file is missing. It is suspected that an antivirus software has removed the DLL file.

    Resolution
    The DLL file should be located in .../System/Bin folder. First verify that the file is missing. Then download the attached file and drop it in the designated folder. Restart ION services.

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