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    SmartConnect Portal indicates that the firmware is out of date on my SmartConnect enabled UPS. How do I update it?


    Issue:

    SmartConnect Portal indicates that the firmware is out of date on my SmartConnect enabled UPS


    Product Line:

    Smart-UPS

    Environment:

    All SmartConnect enabled models (IE: SMT750C, SMT1000C, SMT1500C, etc)
    All Serial Numbers

    Cause:

    SmartConnect enabled Smart-UPS products are able to download the latest UPS Firmware from the Cloud. You will still need to apply the UPS via the LCD screen on the UPS.

    Resolution:

    Via the "Configuration" menu on the UPS LCD screen you can update the UPS firmware by selecting "​Install FW?"
    Note: This option will only be seen once a Firmware Image has been automatically downloaded by the UPS from the cloud. 

    Once you select "Install FW?" your options are:
    • Next off (Updates the UPS Firmware next time that the UPS is turned off)
    • Now (Updates the UPS firmware immediately without interrupting operations)
    • Don't Install

    The update will take approximately 5 minutes to complete from the time you initiate the update. You may not have battery back up available during some of this time. If you have a high profile application you may want to use "Next Off" so that the UPS updates itself the next time you reboot the unit rather than doing the upgrade live.

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