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    SmartConnect Portal indicates that the firmware is out of date on my SmartConnect enabled UPS. How do I update it?


    SmartConnect Portal indicates that the firmware is out of date on my SmartConnect enabled UPS

    Product Line:



    All SmartConnect enabled models (IE: SMT750C, SMT1000C, SMT1500C, etc)
    All Serial Numbers


    SmartConnect enabled Smart-UPS products are able to download the latest UPS Firmware from the Cloud. You will still need to apply the UPS via the LCD screen on the UPS.


    Via the "Configuration" menu on the UPS LCD screen you can update the UPS firmware by selecting "​Install FW?"
    Note: This option will only be seen once a Firmware Image has been automatically downloaded by the UPS from the cloud. 

    Once you select "Install FW?" your options are:
    • Next off (Updates the UPS Firmware next time that the UPS is turned off)
    • Now (Updates the UPS firmware immediately without interrupting operations)
    • Don't Install

    The update will take approximately 5 minutes to complete from the time you initiate the update. You may not have battery back up available during some of this time. If you have a high profile application you may want to use "Next Off" so that the UPS updates itself the next time you reboot the unit rather than doing the upgrade live.

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