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    How can I determine what the PM5500 Front panel Status code means?

    Issue
    The meter's front panel status code is displayed in hexadecimal without a full explanation of what the hexadecimal value represents. The customer would like an explanation as to what this status means.

    Product Line
    PM5500 series (PM5560, PM5563)

    Environment
    Front panel

    Resolution
    Use the following instructions to decipher the status code. In this example, the status reads "0021 hex".
    1. Convert the hexadecimal value to binary.
    0021 = 0000 0010 0001
    Hex   Decimal
    1. Determine which Bits are a "1" or high.
    0 0 0 0 0 1 0 0 0 0 1
    Bit 11-16 Bit 10 Bit 09 Bit 08 Bit 07 Bit 06 Bit 05 Bit 04 Bit 03 Bit 02 Bit 01

    In this example, Bit 01 and Bit 06 are high.
    1. ​Apply the Bitmap found in the Modbus Register List at Register 20003.
    Bit 01 = Summary   ( on if any other bit is on - Maintenance Icon shown on HMI )
    Bit 02 = RAM Failure
    Bit 03 = NVRAM Failure
    Bit 04 = RTC Failure
    Bit 05 = Calibration Failure
    Bit 06 = Clipping Detected
    Bit 07 = Over-Running Energy Pulse Output
    Bit 08 = Inp Mtr Diag Rate Exceeded/Backup RAM failure
    Bit 09 = Lang File Mis Match
    Bit 10 = Lang String Mis Match
    Bit 11-16 Not Used 

    Therefore, this device appears to be having a clipping issue, and the customer must evaluate the voltage and current inputs to confirm they are within the meter's specification.

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