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    How do I troubleshoot an Altivar Process Drive that would not connect to a CanOpen network?

    Issue:
    How do I troubleshoot an Altivar Process Drive that would not connect to a CanOpen network?

    Product Line:
    Altivar Process Drive (ATV630, ATV930, ATV650, ATV950, ATV660, ATV960, ATV680, ATV980)

    Environment:
    All serial numbers for Altivar Process Drive

    Cause:
    N/A

    Resolution:
    Note: This FAQ goes over some basic checks and troubleshooting tips. For extended troubleshooting please refer to your drives CanOpen manual. 

    Drive Will Not Connect
    • Card
    • Installation
      • Make sure card is installed in appropriate Slot. Should be using Slot A for all Process Drives
      • Pin Layout - Make sure to use proper pinouts for cables.
      • Isolate any electrical interference
        • Use conduits or other isolating material
        • Separate control and power connections
      • Terminating resistors must be placed on both ends of a CAN bus line. A 120 Ohms terminating resistor between CAN_L and CAN_H is used for this purpose.
    • Network
      • Check for any duplicate addresses on the network.
      • Check to make sure you have proper configured assemblies
      • Check LEDs on the drive
      • The following FAQ describes the LEDs status for Ethernet IP Field-bus for the Altivar Process Drives
    • Programming
      • Check Basic Settings on the drive. Make sure the following is set:
        • [CANopen Address​]
        • [CANopen Baudrate]
        • [CANopen Error]
    ​​Drive Connects But Will Not Run
    • Network​
    • Programming on the Drive
      • Confirm drive is setup for Network Control
      • Check Command and Reference Menu
      • [Complete settings] [Command and Reference]
    • ​​Troubleshooting
      • Check Communication Map
        • [Display] [Communication map]
        • Check Command Channel
        • Command Register
        • Ref Freq Channel
        • Ref Freq
    • Reference attached manuals for further troubleshooting

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