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    PME Web Reports 'Download as an Excel Document' prompts the following error: "The file is corrupt and cannot be opened."

    Issue
    When attempting to download a generated report via web applications as an 'Excel Document', the following error is observed by Microsoft Excel: "The file is corrupt and cannot be opened."



    Product Line
    Power Monitoring Expert 8.2
    Ecostruxture Web Services

    Environment
    Power Monitoring Expert
    Microsoft Excel 2010, 2014 & 2016

    Cause
    The Microsoft Office Trust Center contains security and privacy settings to protect the system from potentially dangerous files.

    Resolution
    1. Run Microsoft Excel.
    2. Click on File > Options.
    3. Select Trust Center > Trust center settings.
    4. Select Protected view.
    5. Uncheck all the options under Protected View > OK.



    6. Restart Excel and try to open Excel documents.
     

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