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    I have trouble logging in to the StruxureOn app on my smartphone

    Before you can use the app, a user account must be set up for you in the Gateway. If there is an issue with your user account, you will not be able to log in to the app.

    Issue
    I have trouble logging in to the StruxureOn app on my smartphone

    Product Line
    StruxureOn

    Environment: 
    StruxureOn iPhone app
    StruxureOn Android app

    Resolution
    Before you can use the app, a user account must be set up for you in the Gateway. If there is an issue with your user account, you will not be able to log in to the app.
     
    Try this

    • Verify that the user account you are using to log into the app exists in the Gateway with the correct phone number and is enabled.
    If the user account is missing in the Gateway configuration, you can create additional users in More…>Users (Gateway option).

    •  Could you have made a typo entering the phone number? Try again.
    • Wait a few seconds. The one-time code may be on its way. Delivery speed and availability may vary by location and service provider.
    • Try using your phone’s data connection instead of wifi. Some wifi networks unfortunately block the one-time passcode.
    List of users in the Gateway

     
     
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