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    PME Web Report is stuck on "Report is being generated" after clicking Generate report

    Issue
    Customer is trying to run a report in the Web Application Report tab, and it hangs on the "Report is being generated" message. There are no errors in the system event log under Management Console, the Windows event logs, or the ApplicationModules database log files.

    Product Line
    Struxureware Power Monitoring 7.x (SPM 7.x)
    Power Monitoring Expert 7.x (PME 7.x)
    Power Monitoring Expert 8.x (PME 8.x)

    Environment
    Web Reports

    Cause
    The report logo may be missing from the default directory 

    Resolution
    Navigate to the software install directory

    For SPM 7.x:
    ...Program Files (x86)\Schneider Electric\ION Enterprise\web\ReportPacks\Default Reports.zip

    For PME 8.0:
    ...\Schneider Electric\Power Monitoring Expert\web\ReportDepot\ION Reports\ION Report Packs\Default Reports

    For PME 8.1:
    ​...\Schneider Electric\Power Monitoring Expert\config\reports

    A JPEG file exists named "Report-Logo". If the file is not in the location, search to see if it is in a different location, or create a new logo per FA232322
    Additionally, you can download the attached zip file, unzip the logo, and place the JPEG in the respective directory.

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