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    Power Monitoring Expert - Reports are not working properly - the w3wp.exe service is crashing

    Issue
    This problem will occur if McAfee antivirus is installed and the Host Intrusion Protection Service is being used.

    1. The report tree will load - although it may be very slow to appear if you are running a browser on a client machine.
    2. When you go to select a report, or immediately after clicking 'Generate Report' the application will hang - again this is the behavior you will see if running a browser on a client rather than on the server.

    In the Windows Application Log on the server, you will likely see the following errors: #1.

    Faulting application name: w3wp.exe, version: 8.5.9600.16384, time stamp: 0x52157ba0
    Faulting module name: LMBrickX.dll_unloaded, version: 11.13.1.5, time stamp: 0x57380ea6
    Exception code: 0xc0000005
    Fault offset: 0x0001ea40
    Faulting process id: 0x39c8
    Faulting application start time: 0x01d29ce87b03e205
    Faulting application path: C:\Windows\SysWOW64\inetsrv\w3wp.exe
    Faulting module path: LMBrickX.dll
    Report Id: 9e7d9168-08de-11e7-80c6-782bcb57a066
    Faulting package full name:
    Faulting package-relative application ID:

    #2.

    Faulting application name: w3wp.exe, version: 8.5.9600.16384, time stamp: 0x52157ba0
    Faulting module name: KERNELBASE.dll, version: 6.3.9600.18340, time stamp: 0x5736541b
    Exception code: 0xe0434352
    Fault offset: 0x00014878
    Faulting process id: 0x39c8
    Faulting application start time: 0x01d29ce87b03e205
    Faulting application path: C:\Windows\SysWOW64\inetsrv\w3wp.exe
    Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
    Report Id: a17d4cad-08de-11e7-80c6-782bcb57a066
    Faulting package full name:
    Faulting package-relative application ID:

    Product Line
    Power Monitoring Expert 8.1 and 8.2

    Cause
    The cause is an interaction between McAfee and the Schneider Licensing brick. The affected versions of the Licensing brick are:

    • PME 8.1 w/LMBrick 1.9.4 (released December 2016)
    • PME 8.2 w/LMBrick 1.9.10 (to be released March 31, 2017)
    Resolution
    There are a couple of workarounds:
    Within the McAfee UI
    1. Add w3wp.exe to the list of Low-Risk Processes
    2. Add w3wp.exe to the exclusion list

    (see attached documents for screen caps)

    Here is a link to a McAfee kb article that discusses this issue:
    McAfee KB65718

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