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    What are the basic troubleshooting steps for the Back-UPS Connect model BGE50ML / BGE50ML-CA?


    What are the basic troubleshooting steps for the Back-UPS Connect model BGE50ML / BGE50ML-CA?

    Product Line:

    APC Back-UPS Connect




    During normal operation, you may find your UPS not functioning as expected. This may be due to a malfunction, configuration issue, or the install environment.
    This document will assist you with basic troubleshooting steps.

    Problem and Possible Cause Solution
    Problem: The UPS will not turn on
    The UPS has not been turned on. Press the POWER ON button.
    The UPS is not connected to AC power, there is no AC power available at the wall outlet, or the AC power is experiencing a brownout or over voltage condition. Make sure the battery has been inserted into the UPS when attempting to turn on the UPS without AC power. In the event that the UPS receives no AC power and the battery is connected, a cold-start can be initiated. Press and hold the POWER button until the UPS emits two beeps.
    Problem: The UPS is on, the POWER button illuminated red
    The battery is worn or needs repair. Contact Schneider Electric IT (SEIT) Technical Support for more in depth troubleshooting.
    • BGE50ML = M12USWH
    • BGE50ML-CA = M12USWH-CA
    Problem: Connected equipment loses power
     A UPS overload condition has occurred.
    Remove all nonessential equipment connected to the outlets. One at a time reconnect equipment to the UPS.
    The UPS battery is completely discharged.  Connect the UPS to AC power and allow the battery to recharge for eight hours
    Connected equipment does not accept the step-approximated sine waveform from the UPS. The output waveform is intended for computers and peripheral devices. It is not intended for use with motor driven equipment.
    The UPS may require service. Contact SEIT Technical Support for more in depth troubleshooting.  
    Problem: USB charging stops and the POWER button LED alternately illuminates green / amber
    The USB port on the UPS is overloaded or has encountered an error. Disconnect device from the USB port on the UPS. USB charging will resume when the LED turns green. Contact SEIT Technical Support if the LED continues to alternate green / amber
    Problem: USB charging stops and the battery pack capacity indicators LEDs all flash simultaneously
    One or two USB ports on the mobile power pack is overloaded or has encountered an error. Disconnect device(s) from the USB port(s) on the mobile power pack. When the mobile power pack is not paired with the UPS the power pack will enter safe mode if the USB error has not been resolved within 30 seconds.
    Problem: The Back-UPS has an inadequate battery runtime
    • The battery is not fully charged.

    • The battery is near the end of useful life and should be replaced.
    Leave the Back-UPS connected to AC power for 16 hours while the battery charges to full capacity.

    Note: As a battery ages, the runtime capability decreases. See Troubleshooting to order replacement batteries.
    • BGE50ML = M12USWH
    • BGE50ML-CA = M12USWH-CA
    Problem: USB charging is slow
    Charging a device using the UPS's USB charger is slower than the device's original USB charger The amount of power a device draws depends on its compatibility with the USB Battery Charging Specification 1.2. Compatible devices can draw more power than devices that are less compatible. For devices that can charge using input greater than 1A make sure that the device is connected to the 2.4A USB charging port.
    Problem: Battery charging is slow
    The charging time of battery varies depending on the charging connection. Charge the battery inside the UPS for best results. Using the micro-USB port to charge the battery will require more time. The speed is also dependent on the type of USB charger. Some USB chargers support 1A and others up to 2.4A. More powerful chargers will reduce the time required. USB ports on a PC can also charge the battery but older PCs only support 500mA which will result in even more time to charge. 

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