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    Video: How to create a backup if httpd service is down with StruxureWare Data Center Operation

    Issue:
    How to create a backup if httpd service is down with StruxureWare Data Center Operation

    Product Line:
    StruxureWare Data Center Operation

    Environment:
    All Versions

    Cause:
    It is possible that during installation or upgrade that the Apache server(httpd) becomes unavailable. To be able to diagnose these types of concerns Technical Support would require the log files to determine a course of action.

    Resolution:
    Due to Apache (HTTPD) service being unavailable it is not possible to obtain log files via Webmin. Log files are about to be obtained via a console or SSL session using the following CLI command
    1. Log into the Operation server via console or SSH.
    2. Enter "cd /"
    3. Enter "sudo su"
    4. Enter the password(this password is the same one used to access console/SSL)
    5. Enter "Platform.pm collect-log-files /tmp" (this will create a log.tar.gz file located in the /tmp directory)
    6. Once the process is completed, FTP/SFTP the log file just created from the server to your PC.

     

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