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    Application Configuration Utility is Not Functional After it is Opened

    Issue
    After opening Application Configuration Utility, the utility is not responsive and it is trying to determine the service status unsuccessfully:



    Product Line
    PowerSCADA Expert 8.0, 8.1 (PSE 8.0, 8.1)

    Environment
    Windows OS
    Windows Services

    Cause
    The problem could occur when the user is connecting through a VPN or an antivirus software is installed on the server.

    Resolution
    In this case the user was accessing the PowerSCADA server through VPN and an antivirus software had the firewall enabled.

    1.  Disable the firewall (click on 'Firewall - on' to toggle it):




    2.  Close and reopen Application Configuration Utility:


     

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