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    "Couldn't determine unit type based on ModelNum" when using EM4800 configuration tool

    Issue
    When connection to EM4xxx meters using the EM4800 configuration tool, an error message pops up:
    "Couldn't determine unit type based on ModelNum xxxxxxxx-xx-xx"


    Product Line
    EM4xxx series meters

    Environment
    Meter configuration 

    Resolution
    Un-install the current version of EM4800 Configuration Tool that you have installed and re-install the latest version of the tool.
    Latest version of the tool from the following link:
    ​This config tool supports the new Demand feature released with meter firmware revision 1.46
    * IMPORTANT NOTICE: This version is NOT measurement Canada Approved.
     

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