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    Why does PowerChute Network Shutdown web page fail to load to web browser when running on Windows Hyper-V?

    Issue:
    Unable to open the interface to PowerChute Network Shutdown running on Windows Hyper-V servers when connecting using Internet Explore or Firefox.

    Product:
    PowerChute Network Shutdown

    Environment:
    PowerChute Network Shutdown versions 4.1 and 4.2 running on Windows Hyper-V when connected to the web page using Internet Explore or Firefox.

    When running PCNS 4.2 you will see in the error.log file "java.lang.OutOfMemoryError: GC overhead limit exceeded"


    You will not see that error when running PCNS 4.1. With both PCNS 4.2 and 4.1 you may see the error "The site can't be reached"


    Cause:
    Java issue

    Solution:
    Update to Java JRE 8u102 or above
     

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