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    Why does the ADVC Recloser fail to close with an error "Close Request Denied"

    Issue
    ADVC U series recloser will not close. Event logs shows an event "Close Request Denied". The manual switch is able to open/close the switchgear.

    Product Line
    ADVC U Series Recloser

    Environment
    WSOS

    Cause
    A "Close Request Denied" event is generated when the motor pack does not report the correct open/close status of the switchgear.

    Resolution
    The motor pack must be removed and replaced with a new unit.

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