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    Video: PME - How to Reset Communications Statistics Information for all Devices?

    Issue
    When troubleshooting device communications issues, it is often necessary to reset the communications statistics within the Diagnostic Viewer. Sometimes it is necessary to reset the counters for all devices in the system, however on large systems, it can be problematic to reset each device / site individually, and restarting the ION Services is not feasible. 

    Product Line
    Power Monitoring Expert: 8.x, 7.2.x
    StruxureWare Power Monitoring: 7.0.x
    ION Enterprise 6.0

    Environment
    Diagnostic Viewer

    Resolution
    The Diagnostic Viewer does give us the ability to reset the Communications Diagnostic Statistics for all devices in a single click without restarting the ION Services. 

    1) Open the Diagnostic Viewer from Management Console. 
    2) Expand the Communications Diagnostic from the left and click on Site Overview. 
    3) On the right hand window, right click anywhere in the blank space and click reset.

    Not only will this reset the statistics on the Site Overview, but all stats for all devices / sites in the system. Clicking on any of the devices / sites on the left hand window will show that the statistics have all been reset to zero (0). 



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