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    Why are my EGX300 web pages missing?

    Issue
    When trying to open EGX300 web page using IP address, it'll display error "HTTP 404 page not found" after entering correct username and password

    Product Line
    EGX300

    Environment
    HTTP server/Web pages

    Cause
    This issue possibly happens when file system (Memory) is corrupted

    Resolution
    Steps to troubleshoot and verify if file system is corrupted:

    1) Login to EGX300 using FTP. In Windows you can do that by opening a windows browser and type:
    ftp://[EGX 300 IP address] and enter username and password.
    You'll notice all files/folders are gone. FTP is empty.

    2) Open a web browser and access EGX300 using it's IP address.
    after entering correct username and password, it'll display error "HTTP 404 page not found" 
    Modify your address to the following:
    [EGX300 IP Address]/index.shtml

    You'll be able to see a corrupted EGX300 web pages, like the image below:

    Click on "Diagnostics" tab and scroll down to "File System" section


    You'll notice Total space and free space = 0 KBytes


    That confirms that memory is corrupted. In this case, Gateway will need to be RMA'ed

    If File System space is not showing as 0 KBytes, follow normal procedure for EGX300 firmware upgrade to upload a new copy of disk image to the gateway
    Firmware upgrade process can be found in FA212757
    Latest EGX300 firmware version can be found in FA242399

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