Discover our Clipsal Smart Home packages as seen on the Block

in location


I'm looking for

  • Wholesalers
    • Uncheck All Check All
    • Expand
    • Expand
    • Expand
    • Uncheck All Check All
  • Switchboard Manufacturers
    • Uncheck All Check All

The best way to see what Clipsal electric products can do for your home is seeing them in action at a Clipsal Display Centre.

Product stock may vary according to location. If you're after a specific product range, please check with your chosen location before visiting.

10 Results
    Load More Load Complete
    Change Location

    Cannot download to new or replacement HMIGTO. "Incompatible version of Runtime" error appears

    Unable to download to a HMIGTO HMI. Error is "Incompatible version of Runtime".

    Product Line:
    HMI, Magelis


    You may have a HMI unit that is no longer supported by your version of Vijeo Designer.  This occurred when Schneider Electric increased the DRAM memory of the HMIGTO to support Vijeo XD.  The chips were upgraded to 256 MB (128 MB usable for Vijeo Designer).  

    Check the date of manufacturing sticker on the HMI unit.  If it starts with 16 or greater, then this is the newer design with increased memory.
    Check your version of Vijeo Designer.  It needs to be version V6.2 SP4.1 or higher.
    If you have an older version of Vijeo Designer you must update it. 
    Schneider Electric's software download center can be accessed at

    Didn’t find what you were looking for?

    Try Searching Again View Our Categories

    Need further assistance?

    Our Customer Care department provides total customer service solutions for our residential, industrial and commercial applications.

    Get Assistance