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    Video: How do I retrieve surveillance clips in StruxureWare Data Center Expert

    Issue:
    Retrieving surveillance clips in StruxureWare Data Center Expert.

    Product Line:
    • StruxureWare Data Center Expert (DCE)
    • NetBotz

    Environment:
    • StruxureWare Data Center Expert (DCE)
    • NetBotz discovered by DCE and licensed for surveillance

    Cause:
    This is for customers that require assistance in retrieving NetBotz camera clips in DCE

    Resolution:

     

    1) Open the DCE Client and go to the Surveillance perspective.

    2) Select a device group in the Device Groups pane.

    3) Within the Thumbnails pane, you will see the camera thumbnails for your NetBotz Appliances that are in the group you selected.
    NOTE: If a thumbnail shows a red circle with a cross-line through it, the camera has not been licensed for surveillance. See knowledge base FA297815 for instructions.

    4) Right-click on the camera and select Retrieve Clips.

    NOTE: Clips are stored according to the NetBotz Appliance date/time, not the DCE Appliance date/time.

    5) Within the Choose Date section, select either Relative or Date Range.
    NOTE: If using relative, ensure that the date/time on the DCE Appliance is accurate, as it will be used as a reference point.

    6) Select Retrieve Clips and a list of clips during that time frame will show within the list.

    7)  You can select a clip and then select View.
    NOTE: You can also tag, export, or delete clips.

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