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    Server error in '/reporter' Application. Login failed for user 'ION'. Reason: The password of the account has expired.

    Issue:
    A customer is attempting to access web reports within PME and received the error message below:



    Product Line:
    PME 7.2.2 / PME 8.0 / PME 8.1

    Environment:
    Web Applications - Web Reports

    Cause:
    The password for the SQL ION account has expired.

    Resolution:
    1) Open SQL Server Management Studio on the PME server
    2) Expand the Security < Logins section
    3) Right click on the 'ION' account and select 'Properties' from the menu
    4) Uncheck 'Enforce password expiration' and click 'OK'
    5) Open a command prompt window and run the command 'iisreset'
    6) Once the reset completes log in to the PME web page and confirm that reports can now load successfully
     

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