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    PM8000 Is Unable To Send Emails

    Issue
    The PM8000 will not send an email even when the Alert module is setup correctly and on the same network as the SMTP server.

    Product Line
    PM8000

    Environment
    Sending alert via SMTP

    Cause
    This is an issue with all PM8000 firmware versions including and prior to V001.003.001 interacting with some SMTP servers. The PM8000 is able to connect SMTP server; however, the request is rejected with the error, "HELO requires domain address." This can be seen in a Wireshark capture:
     
    No. Time Source Destination Protocol Length Info
        SMTP 60 HELO
        SMTP 94 HELO requires domain address

    Resolution
    This is a known issue and has been corrected in the firmware version V001.004.001
    Notes
    For instructions on upgrading the firmware using ION Setup please follow our knowledgebase article FA244316

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