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    Why does adding external content to the Web applications stays on message "Preparing the system for use..."

    Issue
    After user has added a new tab to the web applications to an external link, the page does not load and only displays the message "Preparing the system for use..."

    Product
    Power Monitoring Expert 8.0, 8.1

    Environment
    Any browser supported by PME 8.0, 8.1

    Resolution
    *Warning: Take backups of any files prior to modifying them. Ensure the backups are in a location that will not be overwritten (i.e. the Desktop).

    1) Backup the file [PME Install]\Applications\ApplicationFramework\AppFramework.js. This can be copied to a new folder like the desktop

    2) Copy the file attached to this article to the folder [PME Install]\Applications\ApplicationFramework\ and replace the file if it already exists.

    3) Open a Command prompt and run an IISReset

    4) Confirm that Web applications can now navigate to external content.

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