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    PowerChute Network Shutdown registers with Network Management Card during set up but after registering report it cannot communicate with NMC.

    Issue:
    PowerChute Network Shutdown registers with Network Management Card during set up but after registering report it cannot communicate with NMC. 

    Product Line:
    PowerChute Network Shutdown

    Environment:
    Windows OS with multiple NICs

    Cause:
    Windows firewall


    Solution:
    Follow the instruction in FAQ FA159624 
    If following the instruction in FAQ FA159624 did not resolve the issue the solution may be to add a new firewall rule that opens UDP port 3052 to all network profiles.
    To add a firewall rule open a command prompt as an administrator and type
    netsh advfirewall firewall add rule name="PCNS UDP port 3052" dir=in action=allow profile=any protocol=udp localport=3052 

     

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