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    Why is my Wiser Air account showing unable to reach device?

    Product Line:
    Wiser Air 
    Resolution:
    Wiser Air must connect to the internet in order to be accessed from your account.
    • Make sure the wireless router is connected to the internet.
    • Verify the thermostat is connected to WiFi, Wiser-M, and Wiser-N.
      • If any of the above are disconnected on Wiser Air, you will need to restart the thermostat by inserting a paperclip in the hole on the bottom of the thermostat for 10 seconds. 
    • If problem continues contact Wiser Tech Support at (855) 559-4737


    Wiser Air can only be controlled via the thermostat if the application servers are down or unable to access the Wiser Air account.

     

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