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    Who do I contact for support with the Drives and Soft Starts start-up program?

    Issue:
    Who do I contact for support with the Drives and Soft Starts start-up program?

    Product Line:
    All Altivar drives and soft starts, open style and/or enclosed.

    Environment:
    Drives start-up website : http://drivestartup.schneider-electric.us/#/home

    Cause:
    Customer is having problems registering drive products or is not authorized to register a drive product and is looking for training, or general assistance with the website or drives start-up program.

    Resolution:
    After registering an account on the drives start-up website, you can select "Program Support" in the left hand pane from the home page to send an E-mail request directly to the program management team for the drives Start-up certification program.   All requests for training, assistance, or bug reports for the website should be sent to the management team in this manner.

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