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    Why is my Conext CL showing an alarm code: 2102 & 2018 & 2101(DC AC Comm Err / AC Inter-Comm Err / DC Inter-Comm Err Service Alarm)

    Issue:  
    Customer is calling to confirm alarm codes: 2102 & 2018 & 2101 (DC AC Comm Err / AC Inter-Comm Err / DC Inter-Comm Err Service Alarm)

    Product Line: 
    Conext CL 18000NA Conext CL 25000NA Conext CL 20000E Conext CL 25000E

    Environment:  
    On site troubleshooting

    Cause:
    Communication error between processors
    Firmware issue
    Internal circuit issue

    Resolution: 
    Reset by turning off both DC & AC connections
    Upgrade firmware to lastest version
    If problem persist, replace inverter

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