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    Why is my Conext CL showing an alarm code:2418 & 2419 (AC UV Slow Err & AC OV Slow Err Service Alarm)

    Issue: 
    Customer is calling to confirm alarm code:2418 & 2419 (AC UV slow err & AC OV slow err Service)

    Product Line: 
    Conext CL 18000NA Conext CL 25000NA Conext CL 20000E Conext CL 25000E

    Environment:  
    On site troubleshooting

    Cause:
    AC voltage is below (Under Voltage) or above (Over Voltage) the set limits
    AC Voltages are not according to the set country or custom setting

    Resolution: 
    Measure the voltage at the inverter AC connections and check if it is within the country or custom setting limits, adjust if necessary in accordance with utility.

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