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    Why do Waveform Captures on the ION7350 show 0 V for only the B phase

    Issue
    When a waveform capture is created on an ION7350 monitoring a 3 phase system, there is a reading of 0 V on the B phase waveform.

    Product Line
    ION7350

    Environment
    Power Monitoring Expert 7.2.x, 8.0
    Struxureware Power Monitoring Expert 7.0.x
    ION Enterprise 5.x, 6.0.x

    Cause
    The ION7350 is configured with a Delta Volts Mode. While Delta Volts Mode will calculate the B phase voltage for monitoring, it will not use calculated values for the waveform capture.

    Resolution
    If the ION7350 is connected to a 4-Wire Wye circuit, the the resolution is to rewire the ION7350 for a 4-wire circuit and reconfigure the meter to be Wye Volts Mode.
    However, if the ION7350 is wired to a 3-Wire Delta circuit, the device must remain configured as Delta Volts Mode and B phase voltage will continue to be unavailable.

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