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    Error thrown while activating Power Monitoring Expert license "Request includes activation IDs for a parent license and an update license that cannot be processed together in a single request"

    Issue:
    When attempting to activate a Power Monitoring Expert license using the Floating License Manager,there is an error thrown indicating "Request includes activation IDs for a parent license and an update license that cannot be processed together in a single request"

    Product Line:
    Power Monitoring Expert 7.2.x
    Power Monitoring Expert 8.0

    Environment:
    Power Monitoring Expert Software Configuration

    Cause:
    This is a screen capture of the error that will be seen:



    This is because the Activation IDs included in the license request contain an activation ID for the PME base license as well as for a Segment Edition (Buildings, Data Center, and HealthCare) Cross Grade license. 

    Resolution:
    This is an example of two activation IDs that will be included in the Entitlement Certificate that can cause this error:

    Activation ID: A-LN26-####-####
    Description: PME-STD Base                                                

    Activation ID: A-4B8L-####-####
    Description: DC Base Cross Grade                                         

    When trying to license a Segment Edition, we only require the Segment ID. In order to resolve this error, license the activation IDs again without including the PME-STD Base activation ID. 

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