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    Why are all LED's flashing simultaneously on my Smart-UPS SU, SUA, or SURT model?


    Issue:

    LED's flashing simultaneously

    Product Line:

    Smart-UPS

    Environment:

    All non-LCD display models (Line Interactive and Online), All Serial Numbers

    Cause:

    All LED's, or the two center columns of LED's flashing simultaneously generally indicates a hardware failure.

    Resolution:

    Try to reset the fault by turning the UPS off/on or by performing a "brain dead" on the unit. To perform a "brain dead":
    • Turn off the UPS
    • Unplug the UPS from utility power
    • Press and hold the off button again - You will hear a "click" and may see a brief flash of the LED's
    If this fails to clear the fault, contact APC Support for further assistance.

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