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    Video: Why do Modbus Tester and the EGX webpage reading values differ from the front panel of the meter?

    Issue
    When I read the value from the front display of a meter it looks correct however when I read it the value as a register read from the EGX webpage or the Modbus Tester tool the value returned is vastly different.

    Example: The front panel of the meter displays -9,173 kVAR yet the direct register reads yield a value of 56362

    Product Line
    EGX100
    EGX300
    Modbus Tester

    Environment
    Reading and Interpreting Modbus Registers

    Cause
    The registers are stored in the meter as a signed 32 bit value but the EGX register read and Modbus Tester treat the register as an unsigned 32 bit value.

    Resolution
    See the provided video for a detailed explanation on why the values being read are different and how to find the correct value.

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