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    SMTP Port option in PowerChute Business Edition version 9.2 & 9.5

    How to change SMTP port options in PowerChute Business Edition

    PowerChute Business Edition version 9.2 & 9.5 Agent

    All supported OS

    Need to changed SMTP port settings

    Open PowerChute Business Edition web Agent

    E-Mail Settings
    The E-Mail Settings screen lists the mail addresses of users configured to be notified when an event occurs. In order to receive mailings when an event occurs, the mail address must be set up here.
    The following five fields must be defined to enable PowerChute to send e-mail messages when events occur. (This includes messages to pagers that accept e-mail).
    • SMTP Server (Hostname, IPv4, or IPv6) identifies the SMTP server by one of the three methods mentioned: its name, its IPv4 address, or its IPv6 address. An example hostname is
    • From E-Mail Address specifies the e-mail address from which the recipient receives the e-mail. It is the e-mail account to be used to send notifications.
    • Port specifies the port number from which e-mail is sent via SMTP. Port numbers can have a maximum of five digits and can be set to 25, 465, 587, or any number ranging from 5000 to 32768. If you do not enter a port number, the default of 25 is used.
    • Use SSL/TLS defines the e-mail encryption protocol that will be used when e-mail is sent. There are three options available:
      • None Selected – if authentication is disabled, no e-mail encryption protocol will be used and e-mail will be sent un-encrypted. If authentication is enabled, e-mail will be encrypted using the SMTPS protocol.
      • SSL – e-mail will be encrypted using the SSL encryption protocol.
      • TLS – e-mail will be encrypted using the TLS encryption protocol.
      If you are using SSL/TLS and your SMTP Server uses a self-signed certificate, the certificate must be added to the trusted certificate store of the bundled Java JRE.

    On Windows:
    Open a command prompt with Administrator privileges and type in the following command:
    "\bin\keytool.exe" –import –trustcacerts –alias mailserv –file server.crt –keystore
    "\lib\security\cacerts" –storepass changeit
    "C:\Program Files (x86)\APC\PowerChute Business Edition\jre1.8.0_31\bin\keytool.exe" –import –trustcacerts –alias mailserv –file server.crt –keystore
    "C:\Program Files (x86)\APC\PowerChute Business Edition\jre1.8.0_31\lib\security\cacerts" –storepass changeit

    On Unix/Linux:
    As an Administrator, type in the following command:
    /bin/keytool –import –trustcacerts –alias mailserv –file server.crt –keystore
    /lib/security/cacerts –storepass changeit
    /usr/local/bin/java/jre/1.8.0_31/bin/keytool –import –trustcacerts –alias mailserv –file server.crt –keystore
    /usr/local/bin/java/jre/1.8.0_31/lib/security/cacerts –storepass changeit
    Note: In the above examples, mailserv is the alias of the mail server used within the cert file, and server.crt is the self-signed SSL cert of the mail server.
      NOTE: The PowerChute Console has a separate e-mail system (available under Configuration Profile there). Any new e-mails added here will not be sent to the Console list.

    Adding and removing e-mail recipients
    To add an e-mail address, under the Add/Remove E-Mail Recipients section, type an e-mail address and click the Apply button.
    To remove an e-mail address, select the check box to the right of the address, and click Apply.
    Filling in the Contact Name and System Location under Contact Information is optional. If present, the information is included in e-mails. The name is intended to represent the person responsible for the maintenance of the UPS. The location is the physical location of the server hosting the PowerChute Agent.
      NOTE: We advise testing your e-mails after you add them. You can do this by selecting an E-Mail check box for an event with Event Configuration and then creating that event.

    Authenticating e-mail
    Authenticating e-mail is optional. You can enable it by selecting the Basic E-Mail for Authentication check box. Contact your e-mail administrator if you’re not sure about authentication.
    If you’re going to use authentication, you can specify a server username and password in the respective fields, but you do not have to do so. If you don’t specify a server username and password, PowerChute uses the SMTP Server (Hostname, IPv4, or IPv6) to obtain a list of IP Addresses that are allowed to send authenticated e-mails.


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