Discover our Clipsal Smart Home packages as seen on the Block

in location

OR

I'm looking for

  • Wholesalers
    • Uncheck All Check All
  • EXPERTISE
    • Expand
    • Expand
    • Expand
    • Uncheck All Check All
  • Switchboard Manufacturers
    • Uncheck All Check All
OR

The best way to see what Clipsal electric products can do for your home is seeing them in action at a Clipsal Display Centre.

Product stock may vary according to location. If you're after a specific product range, please check with your chosen location before visiting.

10 Results
    Load More Load Complete
    Change Location

    Modbus devices connected to EtherGate gateway show 65535 or 0 in ION Setup

    Issue
    A Modbus device is connected to ION Setup through an EtherGate gateway connection. Communications are established, but the meter menus are only displaying "65535" or "0" values, which correspond to an empty Modbus register.


    Communications are established with the Modbus meter


    Values in ION Setup menus display either 65535 or 0


    Serial settings of gateway are set to EtherGate protocol
    Product Line
    Ethergate ION meters
    Modbus meters

    Environment
    ION Setup v3.0

    Cause
    The IP port for the gateway is incorrectly set to 502. An Ethergate connection communicates through IP ports 780X, where X corresponds to the appropriate com port of the gateway.


    IP Port of EtherGate gateway set to 502 Resolution
    Set the IP Port of the gateway to 780X, where X is the EtherGate com port.


    Port changed to 7802, which corresponds to the EtherGate over Com 2


    ION Setup menu displays meaningful values

     

    Didn’t find what you were looking for?

    Try Searching Again View Our Categories

    Need further assistance?

    Our Customer Care department provides total customer service solutions for our residential, industrial and commercial applications.

    Get Assistance