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    Files to gather when troubleshooting PowerChute Network Shutdown 3.1 and 4.x

    Issue:
    What files are needed to troubleshoot PowerChute Network Shutdown v3.1 and 4.x?

    Product:
    PowerChute Network Shutdown (PCNS) version 3.1 and 4.x

    Environment:
    All supported Windows and Linux OS (see compatibility chart)

     
    Cause:
    Troubleshooting
     
    Solution:
    A.  Gather these files and send to Schneider Electric Technical Support
    error.log, EventLog.txt, VirtualizationFileStore.properties, pcnsconfig.ini, javaVersionFile.log
    NOTE: VirtualizationFileStore.properties is only available with VMware and Hyper-V configurations
     
    On Windows the default path is
    C:\Program files\APC\PowerChute\group1
     
    On VMware vMA or APC Appliance the default path is
    /opt/APC/PowerChute/group1
      
    NOTE: Other files may be needed at a later date and different files may be needed to troubleshoot installation issues.
     
     
     

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