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    Files to gather when troubleshooting PowerChute Network Shutdown 3.1 and 4.x

    Issue:
    What files are needed to troubleshoot PowerChute Network Shutdown v3.1 and 4.x?

    Product:
    PowerChute Network Shutdown (PCNS) version 3.1 and 4.x

    Environment:
    All supported Windows and Linux OS (see compatibility chart)

     
    Cause:
    Troubleshooting
     
    Solution:
    A.  Gather these files and send to Schneider Electric Technical Support
    error.log, EventLog.txt, VirtualizationFileStore.properties, pcnsconfig.ini, javaVersionFile.log
    NOTE: VirtualizationFileStore.properties is only available with VMware and Hyper-V configurations
     
    On Windows the default path is
    C:\Program files\APC\PowerChute\group1
     
    On VMware vMA or APC Appliance the default path is
    /opt/APC/PowerChute/group1
     
    B. There are attached scripts that can be used to gather and compress the needed file to send to Technical Support.
     
    For Windows system
    1. Download the attached pcnszip and WinLogs files
    2. Copy pcnszip and winlogs to the folder PCNS 4.x has been installed to
                The default path is C:\Program files\APC\PowerChute\group1
    3. Change the name of pcnszip to pcnszip.vbs and winlogs to WinLogs.bat
    4. Double click on WinLogs.bat to collect the files and create a zip file named apcfiles.zip
                apcfiles.zip will be created in the fold WinLogs.bat was run in
    5. Send apcfiles.zip via e-mail or FTP to Technical Support
     
    For Linux
    1. Download the attached file LinuxLogs
    2. Copy LinuxLogs to the directory PCNS has been installed to (if help is needed coping the file to the vMA or PCNS Appliance see Kbase FA159776)
                The default path is /opt/APC/PowerChute/group1
    3. Change the permissions of LinuxLogs to make it an executable
                The command is chmod +x LinuxLogs
    4. Run the file to create a new file named apcfiles.tar in the directory LinuxLogs is run from
                The command is ./LinuxLogs
    5. Send apcfiles.tar via e-mail or FTP to Technical Support
     
    NOTE: Other files may be needed at a later date and different files may be needed to troubleshoot installation issues.
     
     
     

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