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    Files to gather when troubleshooting PowerChute Network Shutdown 3.1 and 4.x

    What files are needed to troubleshoot PowerChute Network Shutdown v3.1 and 4.x?

    PowerChute Network Shutdown (PCNS) version 3.1 and 4.x

    All supported Windows and Linux OS (see compatibility chart)

    A.  Gather these files and send to Schneider Electric Technical Support
    error.log, EventLog.txt,, pcnsconfig.ini, javaVersionFile.log
    NOTE: is only available with VMware and Hyper-V configurations
    On Windows the default path is
    C:\Program files\APC\PowerChute\group1
    On VMware vMA or APC Appliance the default path is
    NOTE: Other files may be needed at a later date and different files may be needed to troubleshoot installation issues.

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