Discover our Clipsal Smart Home packages as seen on the Block

in location

OR

I'm looking for

  • Wholesalers
    • Uncheck All Check All
  • EXPERTISE
    • Expand
    • Expand
    • Expand
    • Uncheck All Check All
  • Switchboard Manufacturers
    • Uncheck All Check All
OR

The best way to see what Clipsal electric products can do for your home is seeing them in action at a Clipsal Display Centre.

Product stock may vary according to location. If you're after a specific product range, please check with your chosen location before visiting.

10 Results
    Load More Load Complete
    Change Location

    PME Web Applications "HTTP Error 500.19 - Internal Server Error"

    Issue
    When attempting to access web applications, the following error is display in the browser window:

    Situation 1:
    The requested page cannot be accessed because the related configuration data for the page is invalid.
    The configuration section 'system.web.extensions' cannot be read because it is missing a section.



    Situation 2:
    The virtual root does not reference the correct physical path on the system.

    Product Line
    StruxureWare Power Monitoring 7.2.x
    Power Monitoring Expert 7.0.1
    Power Monitoring Expert 8.0 / 8.1
    ION Enterprise 6.0.x
    ION EEM

    Environment
    IIS Manager

    Cause
    Situation 1:
    The application is running under an application pool configured with a non-compatible .NET version.

    Situation 2:
    The system has been restored from database and config folder back ups, so the virtual root physical path needs to be updated.

    Resolution
    Situation 1:
    Perform the following steps:
    1. Launch the IIS Manager (exec 'inetmgr')
    2. Select the desired application (probably 'Server\Sites\Default web site\Your application name' from the tree on the left panel)
    3. Open the application settings (click 'Basic Settings' from 'Actions' in the right panel) and determine at the Application Pool.
    4. Now choose the appropriate action:
      • Change the application pool for the application (button select in 'Application Edit' form, then choose 'ASP.NET v4-0 Classic'). This change will effect just this application
        OR
      • Edit the application pool (probably Server\Application pools\DefaultAppPool rom the tree on the left) and set it to run under .NET Framework v4.0 . Be careful: this change will effect every application under this Application Pool
    Different Application use different versions of .Net Below is a table detailing what the default version of .Net is used with different applications.
     
    Application .Net Version
    ION Enterprise 6.0 V2.0
    PME 7.2 V4.0


    Situation 2:
    1.  Launch the IIS Manager (exec 'inetmgr')
    2.  Select the 'ION' virtual root and the 'Basic Settings' option on the right hand pane.
    3.  Browse to the physical path location and ensure there is a 'Web.config' file present.  The default installation path for ION-E systems will be 'ION Enterprise' while PME will be 'Power Monitoring Expert'.
    4.  Modify the physical path setting for the virtual root if no web.config file is present.
    5.  Repeat the same process for all other virtual roots.
    6.  Perform an 'iisreset' command through a command prompt window and check WebReach once again to ensure it loads as expected.

    Didn’t find what you were looking for?

    Try Searching Again View Our Categories

    Need further assistance?

    Our Customer Care department provides total customer service solutions for our residential, industrial and commercial applications.

    Get Assistance