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The best way to see what Clipsal electric products can do for your home is seeing them in action at a Clipsal Powerhouse Display Centre.

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    ION Reporter Error: "The report could not be opened"

    Issue
    When attempting to create a new report using one of the default templates a user will receive the following error.



    If you attempt to open the report template in Excel you will receive the following pop-up



    Product Line
    ION Enterprise 6.0.x


    Environment
    Reporter
    Repgen

    Cause
    The Microsoft Office Visual Basic for Applications component is not installed

    Resolution
    1. Close Excel if it is open.
     
    2. In the Control Panel choose "Add or Remove Programs" (or Programs and Features in Windows Vista / Windows 7).
     
    3. Select Microsoft Office in the list and click on the Change button.
     
    4. Choose "add or remove features".
     
    5. Select "Visual Basic for Applications" in the "Office Shared Features" list and set it to "Run from My Computer". Then click on the continue button.

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