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    Video: How do I manually load APC and NetBotz device firmware to StruxureWare Data Center Expert?

    Issue:
    SturxureWare is unable to access the internet to download available firmware files to upgrade the monitored APC and NetBotz devices

    Product line:
    StruxureWare Data Center Expert

    Environment:
    - StruxureWare Data Center Expert (DCE)
    - APC device firmware upgrade

    Cause:
    StruxureWare Data Center Expert (DCE) connects to APC update servers over the internet to download firmware files needed to update APC and NetBotz devices. Some network configurations do not allow for DCE to access the internet to obtain these files.

    Resolution:

    The DCE client contains a feature that allows importing of a firmware catalog file.

    1) Navigate to help.ecostruxureit.com

    2) Select "Downloads" from the "Resources" navigation menu.
    NOTE: You will need to log in to the DCIM Support website to see this option.

    3) Expand down DCE and select DCE device firmware catalog.

    4) Download the firmware catalog file.

    5) Once downloaded, go to: DCE Client > Updates menu > Apply Firmware Updates.

    6) Select Import and navigate to the firmware catalog file and select open.

    7) You can now perform available updates, which should be showing within the list.
     

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