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The best way to see what Clipsal electric products can do for your home is seeing them in action at a Clipsal Display Centre.

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    What steps can a customer take when a NetShelter cabinet is delivered damaged?

    Issue:
    What are the procedures to follow when a NetShelter cabinet is damaged in transit?

    Product Line:
    NetShelter

    Environment:
    All versions and serial ranges.

    Cause:
    Shipping damage to a NetShelter cabinet has occurred.

    Resolution:
    If you receive a NetShelter cabinet and there is any damage please follow these instructions: 

    • If the delivery person is still available please note on the shipping documents that the unit was damaged. Make sure the delivery person knows.
    • Take photos of the damage. Please photograph both the packaging and the cabinet. 
    • Note the model and serial number. It's on a label inside the rear door on the upper frame, and also on the packaging.
    • Please make an electronic copy of the signed shipping document and the packing list, a scan or photo is fine.
    • Call the APC Customer Care Center. In North America the toll free number is 888-722-5272. Outside of North America please contact support for your country.
    • Please have the following information available: model and serial number, copy of the packing list and signed shipping document, photos.
    • We will confirm the shipping information, help assess the damage and determine the correct course of action for resolution. Many parts of the cabinet are user replaceable.

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