in location

OR

I'm looking for

  • Wholesalers
    • Uncheck All Check All
  • EXPERTISE
    • Expand
    • Expand
    • Expand
    • Uncheck All Check All
  • Switchboard Manufacturers
    • Uncheck All Check All
OR

The best way to see what Clipsal electric products can do for your home is seeing them in action at a Clipsal Powerhouse Display Centre.

Product stock may vary according to location. If you're after a specific product range, please check with your chosen location before visiting.

10 Results
    Load More Load Complete
    Change Location

    Video: How to connect ION meters with Advanced security enabled in Power Monitoring Expert software

    Issue
    After upgrading ION Enterprise/Struxureware Power Monitoring to Power Monitoring Expert, meters with Advanced Security do not connect in Power Monitoring Expert software and data is not displayed.

    Product Line
    Power Monitoring Expert 7.2
    Power Monitoring Expert 8.x

    Environment
    Advanced Security 

    Cause
    In Power Monitoring Expert, when a meter has advanced security enabled, Power Monitoring Expert software requires meter's advanced security credentials to be entered into Management Console in order to be able to retrieve and display data in Vista.
    Vista Diagrams will show orange boxes with "Access Denied" message when trying to retrieve and display data.

    Resolution
    1) Open Management Console.
    2) Click Devices from the left pane.

                        

    3) Right click on the device that has Advanced security enabled and select Security.




    4)  Select the user with Advanced Security privileges and click Match Password to enter Advanced Security password. Then click OK.





    5) Click "OK" to confirm and close Meter Security settings window. The meter should now connect and data will be displayed if credentials are correct.

    Didn’t find what you were looking for?

    Try Searching Again View Our Categories

    Need further assistance?

    Our Customer Care department provides total customer service solutions for our residential, industrial and commercial applications.

    Get Assistance