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    My Wiser energy estimate is not the same as my utility bill.

    Issue:
    Wiser energy estimate on wiserenergy.com does not match the actual utility bill.

    Product Line:
    Wiser Home Management System

    Environment:
    https://www.wiserenergy.com
    Cause:
    The Wiser energy graph has 2 forms:  Energy (kWh) and Cost ($).   The kWh data values read by the Wiser Power Monitor and the utility meter should match very closely.  Differences in the between the dates of the billing cycle could cause differences in the billed energy sums.

    The cost estimate is based on the total energy usage as well as publicly available rate information.   There may be small differences in the rates used for the estimate and the actual rate.  

    Resolution:
    1.  Verify that you have selected the correct utility rate plan in the "Settings and Bill Information" tab from the Energy screen.
    2.  Verify that the billing cycle you have selected matches your utility bill. Small differences can occur because of differences in when energy is read by the utility and when Wiser takes readings. 
    3.  More information about how to use the Wiser Home Management System may be found in a series of video tutorials published on You Tube.   Link to the the entire playlist of tutorials here.    Video #3, Energy Monitoring and Alarms most closely pertains to this topic.   Click here to go to Video #3.

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