Total Energy Readings in ION Setup are different from the CM4000 (CM4) meter display
Energy readings in ION Setup version 3.0.12242.01 are different when compared with energy values read directly from the meter display (3 phase total energy).
ION Setup 3.0.12242.01 or earlier
This is caused by a incorrect register mapping in this version of ION Setup.
In order to rectify the problem, do one of the following:
A. Upgrade to the latest version of ION Setup
B. Modify the RealTime.pml document to have ION Setup show the correct values
1. In Windows Explorer navigate to 'Tables' folder in ION Setup installation directory and select the respective folder according to the meter type; for example:
... \ION Setup\Tables\CM4000\CM4000 for a CM4000
... \ION Setup\Tables\CM4000\CM4250 for a CM4250
... \ION Setup\Tables\CM4000\Default default selection (this applies when 'Default' is selected under 'Display' tab in device property in ION Setup)
Note: Here is to find out what template option is selected when adding the meter in ION Setup:
2. Open 'RealTime.pml' in Notepad (for safe guarding, keep a copy of the file before making modifications).
3. Scroll down to section [PAGE3] and replace the content with:
4. Save and close the file.
Note: If ION Setup was connected to the meter during the change, it may be necessary to disconnect and reconnect for the changes to take effect.