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    "The network diagram is not configured" error when navigating to a custom diagram in Webreach

    Issue
    When clicking on a grouping object to navigate to a custom diagram, the user see a blank page with the following error as  shown below.


     
    Product Line
    Power Monitoring Expert 8.x, 7.2.x
    Struxureware Power Monitoring 7.0.x
    ION Enterprise 6.0

    Environment
    Power Monitoring Expert
    Web Applications

    Cause
    This error can be displayed if an ampersand "&" is used in the diagram's file name. An ampersand is considered a special character in XML coding and is not treaded as a normal character. When an "&" is used in the Vista diagram file name, everything after the "&" will be truncated in the URL.


    Resolution
    Remove the "&" from the file name as is shown on the screen shot below and re-link any grouping objects that reference the diagram.

     

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