Discover our Clipsal Smart Home packages as seen on The Block 2018

in location


I'm looking for

  • Wholesalers
    • Uncheck All Check All
    • Expand
    • Expand
    • Expand
    • Uncheck All Check All
  • Switchboard Manufacturers
    • Uncheck All Check All

The best way to see what Clipsal electric products can do for your home is seeing them in action at a Clipsal Display Centre.

Product stock may vary according to location. If you're after a specific product range, please check with your chosen location before visiting.

10 Results
    Load More Load Complete
    Change Location

    ION Setup returns error "Unable to contact device..."

    The communication connection drops when trying to connect to a meter through a wireless device using ION Setup Single Device Mode and returns the following error: "Unable to contact device...".

    Product Line
    ION Setup

    Adding device in ION Setup

    There are two possible causes for this error.

    1. When attempting to establish an Ethernet connection, ION Setup considers a configurable time period, called Transmit Delay, in order to stop connection attempt in the case of latency. If this time period is exceeded, the delay in the data transmission is longer than the user requests; therefore, ION Setup closes the communication port and returns the above error. This can be a problem when connecting to a meter through a wireless device. The data transmission delay times can be different from a wireless device to another. ION Setup has to be configured in a way that the setting called Transmit Delay is longer than the actual delay time in response. This setting is set to 0 ms by default when using ION Setup Single Device Mode, where as it is set to 50 ms by default in ION Setup Network Mode. Therefore, in the same physical configuration, with the default settings, someone may fail to connect to the device using ION Setup Single Device Mode.
    2. This error can be caused when trying to add a meter using ION Setup Single Device Mode and communicating a protocol other than ION.


    Resolution 1.
    When using ION Setup Network Mode:

    1. Right click on the Ethernet Site and select Properties
    2. ​Select the Timings tab to adjust the Transmit Delay setting (50ms by default)
    When using ION Setup Single device configuration

    1. Click on the Settings to find the Site Timing window

    Please adjust the Transmit Delay to accommodate the delays in the connection.

    Resolution 2.
    ION Setup Single Device Mode is recommended only for working with devices with ION protocol. Therefore, add the device using Network Mode.
    For more information, refer to the ION Setup User Guide.

    Didn’t find what you were looking for?

    Try Searching Again View Our Categories

    Need further assistance?

    Our Customer Care department provides total customer service solutions for our residential, industrial and commercial applications.

    Get Assistance