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    Schneider Electric Power Solutions Remote Services Digital Services Plans

    Issue
    A user would like more information on the Power Solutions Remote Services Digital Service Plans offered by Schneider Electric. 

    Product Line
    Powerlogic hardware/software
    ION hardware/software
    Sepam/Micom/Vamp relays
    PLSCADA/ Citec SCADA
    Power Advisor

    Environment
    Support Service Agreement
    Digital Service Plans

    Cause
    A user would like more information on the various service agreement levels offered by the Energy and Sustainability Services Technical Support group on Powerlogic/ION/PLSCADA products and features associated with each service agreement level.

    Resolution
    The attached brochure contains information on the various levels of support contracts (Standard Support, Prime Support, and Ultra Support) offered by the Energy and Sustainability Services Technical Support Center within Schneider Electric
     

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