Discover our Clipsal Smart Home packages as seen on The Block 2018

in location

OR

I'm looking for

  • Wholesalers
    • Uncheck All Check All
  • EXPERTISE
    • Expand
    • Expand
    • Expand
    • Uncheck All Check All
  • Switchboard Manufacturers
    • Uncheck All Check All
OR

The best way to see what Clipsal electric products can do for your home is seeing them in action at a Clipsal Display Centre.

Product stock may vary according to location. If you're after a specific product range, please check with your chosen location before visiting.

10 Results
    Load More Load Complete
    Change Location

    How do I get the serial number and firmware version for my Sepam 20?

    Issue
    User needs the serial number and/or firmware version of a Sepam 20 relay

    Product Line
    Sepam 20

    Environment
    Firmware

    Resolution
    1. Product Identification

    The identification stickers are located on the right-hand side of the product when you facing the front display

    *Warning: All equipment connected to the Sepam (like MES, ACE, etc…) have their own stickers with serial number. Please ensure that you are reading the sticker on the Sepam unit.*



    2. Firmware Version

    a) Using the Front Panel
    In order to know the firmware version of the Sepam 20 press the button  until the “About Sepam” menu appears. The firmware version number is “Sepam Vxxxx”. In the picture below, the firmware version is 0938.

     

    b) Using SFT2841 Software

    The firmware version number is visible through the SFT2841 while connected to the Sepam. Go in the menu “General settings” > ”Sepam Diagnosis”. In the picture below, the firmware version is 0736.



    The attached document details how to obtain the firmware version from the physical label on the device, the front panel of the device and by using Sepam software in both English and French,

    Didn’t find what you were looking for?

    Try Searching Again View Our Categories

    Need further assistance?

    Our Customer Care department provides total customer service solutions for our residential, industrial and commercial applications.

    Get Assistance