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    How do software support contracts work for StruxureWare Data Center Expert.

    Issue:

    How do software support contracts work for StruxureWare Data Center Expert.

    Product Line:

    InfraStruxure Central
    StruxueWare Data Center Expert.

    Environment:

    Struxureware software support contracts for version 7.x and below.

    Cause:

    Determining if a server is under software support can be confusing. The following should help in determining if a server has enough software support.
    StruxureWare servers do not have any software support "out of the box".

    Resolution:

    Each server and all of it's licenses must be under support in order for a customer to get upgrades for their StruxureWare server or even technical support. Software support contracts are required for the server which has a default 25 nodes as well as each additional node license. Modbus license keys and surveillance keys do not currently require support contracts. Also note that the server support contracts such as WMS1YRBASIC or WMS3YRENT cover the main system as well as the 25 nodes that come with the system by default.

    If you have an AP9465 StruxureWare Data Central Basic with an additional 100 node license and you want them to be under support for a year, you would need to purchase the following:
    1 x WMS1YRBASIC
    1 x WMS1YR100N


    Please note that the actual SKUs may change but this is an example of what is currently required. In another example, if you have an AP9475 StruxureWare Data Center Expert Enterprise with an additional 300 nodes worth of licenses, you would need to have the following in order to have that under support for 3 years:


    1 x WMS3YRENT
    3 x WMS3YR100N

    If you have downloaded the trial VM version of StruxureWare AP94VMTRL, there is no support other than basic installation help. Once activated using the AP94VMACT license, that sku as well as any additional license keys can also be put under similar support contracts. Please contact your APC sales person for more details.

    Support contracts normally start at the date of purchase or are appended to the end date of previous contracts. In the case of a Schneider Electric installation / configuration of the systems, the support will begin when the configuration is done. You may need to contact your local support to validate in your specific case.

    Please note that should your software support contracts lapse, you can put your server and license keys back under support but backdating to the end of the previous support contracts will be required.

     

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