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    What causes an INF3 internal serial link fault on the ATV61 and ATV71 drives?

    Issue:
    What causes an INF3 internal serial link fault on the ATV61 and ATV71 drives?

    Product Line:
    Altivar ATV61 and ATV71

    Environment:
    All models, all serial numbers

    Cause:
    Communication fault between the internal cards   

    Resolution:
    Check options 1 and options 2 in the Identifications menu. Check to see if there is an error reading the option cards.
    Check the internal connections. Check for loose or improperly seated connections and connectors.
    Inspect/repair the drive.

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